Right of Withdrawal

Right of withdrawal for consumers

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of revocation, please inform us, Etelser Käsewerk GmbH, Delmenhorster Straße 22, 28816 Stuhr, E-Mail: bestellung@etelser-kochkaese.de, by means of a clear statement (e.g. by post or e-mail) of your decision to revoke this contract. You may use the sample revocation form printed below, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Download revocation form - Cancellation form

Consequences of revocation:

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the low-cost standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. The same means of payment that you used for the original transaction will be used for this refund, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to Etelser Käsewerk GmbH, Delmenhorster Straße 22, 28816 Stuhr, Germany, without delay and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The time limit shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.


The right of revocation does not apply if you are acting in the exercise of your commercial or self-employed professional activity when concluding the contract. A right of revocation also does not exist for consumers in the cases according to § 312 g BGB, especially not for contracts for the delivery of goods that can spoil quickly or whose expiration date has been exceeded quickly Sealed goods that are not suitable for return for reasons of health protection and hygiene if their seal has been removed after delivery Goods that have been inseparably mixed with other goods after delivery due to their nature.